Office 2016 for Mac is a version of Office that's available as a one-time purchase from a retail store or through a volume licensing agreement. It will be supported with security updates and bug fixes, as needed, until October 13, 2020. The minimum supported macOS for Office 2016 for Mac is 10.10 (Yosemite). Unexpected Data was Encountered Error – 17997 this is the error message that is encountered while Outlook 2011 starts connecting with Exchange Server. At this time the Exchange Server becomes unable to connect Outlook and users cannot send even a single email after this error prompt. Environment: Mac, Outlook 2016 ( 15.39 171010 ), Mac OS High Sierra 10.13.1, Office 365. Connectivity: Wi-Fi on client side with inline proxy, Status of connection on most days would be described as stressed ( Line utilization is very high in our org. ) Location South Africa.
The syncing issue between Outlook and Exchange Server is a very common problem. But, the best part is it can be fixed easily. The post explains several methods to resolve Mac Outlook not syncing with Exchange Server. So, keep reading till the end of the write-up.
Try deleting the Exchange account from Outlook and recreate it. Sometimes this solve the problem with Exchange sending/receiving/sync issues. I have troubleshot various Outlook 2016 on MAC connecting to Exchange 2016/Office365 Exchange and the only pattern to the problem is that they started after the latest OS update.
Workaround Solution to Fix Mac Outlook Not Syncing With Exchange Server
The database for Outlook profile has been corrupted and there are chances that you have to build a new Outlook profile in Mac Outlook 2011.
How to Troubleshoot Outlook For Mac not Sync With Exchange Server?
Method 1: Moreover, users have to follow the below preventive measures to fix the issue regarding Mac Outlook 2011 not syncing with the Exchange Server:
- End of all the Microsoft Office related processes. It is required to close all of them, for example, MS Word, etc.
- Create a replica or backup of Office 2011 identities folder, which is present in '~/Documents/Microsoft User Data/Office 2011 identities/'
- Hit on the Alt key while you click on Outlook to open it.
- It will directly go into the Microsoft database utility mode, where you can recreate an identity (database)
- Select the identity that is required. Generally, it is the main identity. Then, hit on Rebuild
This step will take a while
In case, only one folder is not syncing, but other folders are synced properly. i.e. only previous day's mails are present. However, the rules sending the emails to different folders are still getting new emails, then you can attempt 'Empty the Cache'. This implies that you can re-sync the folder with the Exchange Server by following these steps:
- On the left-hand side panel of Outlook, right-click (or Control+Click) on the folder from the folder list
- Then, select Folder Properties
- Hit on Empty the Cache button located at the bottom of the screen.
- This procedure will take some time depending on the amount of database.
Method 2: Troubleshoot Outlook 2011 Mac not Syncing With Exchange Server
- Exit from all the running applications
- In your launcher, hold down option and then, click on Outlook
- This will open the Outlook reindex tool. Choose your database and hit on hit on Reindex
- You have to wait until it is done
- Launch the terminal and write the following commands:
- sudo mdutil -E /
- …. wait until this procedure is complete
- sudo mdutil -i on /
- …. wait until this procedure is complete
Note: This will take a couple of minutes for the reindex to complete on Spotlight. The status can be viewed by clicking on Spotlight icon i.e. magnifying glass present at the top right-hand side corner.
Top Methods to Troubleshoot Outlook 2016 for Mac not Syncing With Exchange
In the higher editions of Mac Outlook not syncing with Exchange Server 2010 error occurs due to various reasons. The possible factors, along with the solutions are discussed here.
Cause 1: Outlook is in the offline state
Solution: Make sure that Outlook is working in online mode. This can be done by:
On the menu of Outlook, you have to ensure that the option of Work Offline is not selected
Cause 2: Outlook is not connected to the server that is executing MS Exchange Server
Solution: Make sure that the connections are properly established
- From the Tools ribbon of Outlook, select Accounts
- Search for the Exchange account present in the left panel. In case, there is some issue with the Exchange connection, the indicator symbol will be orange
- Then, try to establish a connection with another Exchange program, for example, OWA (Outlook Web Access). The status of the Exchange server can also be examined by contacting with the admin of Exchange Server.
Cause 3: Due to Corruption of Outlook Cache Mac Outlook Unable to Sync With Exchange
The data items from the Exchange Server are saved in the Outlook cache. If this cache is corrupted or damaged, synchronization issues can occur with the Exchange Server
Solution: Empty the cache in Outlook. Due to this, Outlook can download all the items from Exchange Server again.
Below-written steps are to be followed:
- Make sure that the computer is connected properly with the Exchange Server
- From the navigation pane, select the Exchange folder for which cache has to be emptied. Then, Ctrl+click or right-click on that folder, and hit on Properties to fix Mac Outlook 2016 cannot connect to Exchange Server
- Go to the General tab followed by clicking on Empty Cache.
- Once the folder is empty, Outlook will automatically download the items from the server.
Suggestion: If the above-stated manual methods cannot fix Mac Outlook not syncing with Exchange server problem, then it is suggested that move from Mac Outlook to default email client application of Mac OS X i.e. Apple Mail with an automated tool like OLM Converter for Mac.
Final Words
Generally, Mac Outlook users face an issue regarding connectivity of the Exchange Server. It is observed in older as well as newer versions. The post explains multiple workaround solutions to fix Mac Outlook 2016 not syncing with the Exchange Server.
Comments are closed.
Outlook 2016 Mac Error 17997
Inevitably, Microsoft Outlook has now become a platform, which is used by several industries. Its ability to work offline makes it famous and more demanding. However, it does not mean that this is free from all errors. This is clearly indicated by users who are looking for the solution of Outlook 2011 Mac error code 17997 (Unexpected Data Was Encountered Error). This is the reason that we have come up with this blog. In the upcoming part of the blog, we will discuss about this error completely along with the manual approaches to resolve it.
How this Error Occur?
'Unexpected Data was Encountered Error -17997' This kind of message a user may face while encountering the error 17997. This error can arise at the time of connection of Outlook 2011 to MS Exchange. In this error user can connect to Exchange Server and receive mail, but when sending, the messages stuck in the Outbox with error- 17997.
The CASTEP developers will hold a Developer Workshop 20th-23rd August in Oxford, to run concurrently with the user Training Workshop. This workshop will cover the fundamentals required to develop high-quality research methods and tools in CASTEP, as well as hands-on sessions doing practical software development in CASTEP. The CDG looks forward to welcoming a global community of CASTEP users and developers. Click here to download the licence file This is a 'research group' licence which should be completed by the lead academic researcher of a research group, and grants access to CASTEP source code to that researcher and all members of the research group. Castep software, free download.
Strategy to Rectify Outlook Mac Error Code 17997
For fixing this error, users can follow these methods as mentioned in the below part:
Method 1
Implement these instructions as mentioned below:
- Change or modify the server name to URL to access OWA through your Browser.
- In Microsoft Outlook 2011 Settings, create a check on the default port & change Port to 442.
Method 2
Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.
Rebuild Virtual Directories
For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:
Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.
Reset Client Access Virtual Directory
Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions
- Open Exchange Management Console
- Now, click on the Server Configuration & then hit on Client Access
- Choose the name of Server Client Access and right click on it
Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:
- Autodiscover
- ECP
- EWS
- OWA
- Microsoft-Server-ActiveSync
- OAB
Outlook 2016 Mac Error Code 17997
Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next
Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next
Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish
Top Methods to Troubleshoot Outlook 2016 for Mac not Syncing With Exchange
In the higher editions of Mac Outlook not syncing with Exchange Server 2010 error occurs due to various reasons. The possible factors, along with the solutions are discussed here.
Cause 1: Outlook is in the offline state
Solution: Make sure that Outlook is working in online mode. This can be done by:
On the menu of Outlook, you have to ensure that the option of Work Offline is not selected
Cause 2: Outlook is not connected to the server that is executing MS Exchange Server
Solution: Make sure that the connections are properly established
- From the Tools ribbon of Outlook, select Accounts
- Search for the Exchange account present in the left panel. In case, there is some issue with the Exchange connection, the indicator symbol will be orange
- Then, try to establish a connection with another Exchange program, for example, OWA (Outlook Web Access). The status of the Exchange server can also be examined by contacting with the admin of Exchange Server.
Cause 3: Due to Corruption of Outlook Cache Mac Outlook Unable to Sync With Exchange
The data items from the Exchange Server are saved in the Outlook cache. If this cache is corrupted or damaged, synchronization issues can occur with the Exchange Server
Solution: Empty the cache in Outlook. Due to this, Outlook can download all the items from Exchange Server again.
Below-written steps are to be followed:
- Make sure that the computer is connected properly with the Exchange Server
- From the navigation pane, select the Exchange folder for which cache has to be emptied. Then, Ctrl+click or right-click on that folder, and hit on Properties to fix Mac Outlook 2016 cannot connect to Exchange Server
- Go to the General tab followed by clicking on Empty Cache.
- Once the folder is empty, Outlook will automatically download the items from the server.
Suggestion: If the above-stated manual methods cannot fix Mac Outlook not syncing with Exchange server problem, then it is suggested that move from Mac Outlook to default email client application of Mac OS X i.e. Apple Mail with an automated tool like OLM Converter for Mac.
Final Words
Generally, Mac Outlook users face an issue regarding connectivity of the Exchange Server. It is observed in older as well as newer versions. The post explains multiple workaround solutions to fix Mac Outlook 2016 not syncing with the Exchange Server.
Comments are closed.
Outlook 2016 Mac Error 17997
Inevitably, Microsoft Outlook has now become a platform, which is used by several industries. Its ability to work offline makes it famous and more demanding. However, it does not mean that this is free from all errors. This is clearly indicated by users who are looking for the solution of Outlook 2011 Mac error code 17997 (Unexpected Data Was Encountered Error). This is the reason that we have come up with this blog. In the upcoming part of the blog, we will discuss about this error completely along with the manual approaches to resolve it.
How this Error Occur?
'Unexpected Data was Encountered Error -17997' This kind of message a user may face while encountering the error 17997. This error can arise at the time of connection of Outlook 2011 to MS Exchange. In this error user can connect to Exchange Server and receive mail, but when sending, the messages stuck in the Outbox with error- 17997.
The CASTEP developers will hold a Developer Workshop 20th-23rd August in Oxford, to run concurrently with the user Training Workshop. This workshop will cover the fundamentals required to develop high-quality research methods and tools in CASTEP, as well as hands-on sessions doing practical software development in CASTEP. The CDG looks forward to welcoming a global community of CASTEP users and developers. Click here to download the licence file This is a 'research group' licence which should be completed by the lead academic researcher of a research group, and grants access to CASTEP source code to that researcher and all members of the research group. Castep software, free download.
Strategy to Rectify Outlook Mac Error Code 17997
For fixing this error, users can follow these methods as mentioned in the below part:
Method 1
Implement these instructions as mentioned below:
- Change or modify the server name to URL to access OWA through your Browser.
- In Microsoft Outlook 2011 Settings, create a check on the default port & change Port to 442.
Method 2
Another way to fix Outlook Mac unexpected data was encountered error -17997 is by rebuilding Server Virtual Directory on MS Exchange Server. In order to do this, you have to upgrade MS Exchange Management console to SP3 & the build the virtual Directories once again.
Rebuild Virtual Directories
For building virtual directories, you may reset virtual directory on Exchange Server. This is because after you reset virtual directory, the chosen virtual directory will get erased & a new virtual directory will get generated with the default settings. To do this, you can follow these below mentioned steps:
Important Note: There is a requirement to reconfigure the virtual directory once it is reset. This is because a new or fresh virtual directory will contain the default settings.
Reset Client Access Virtual Directory
Steps 1: You need to pursue these steps for resetting Client Access Server Virtual Directories. However, before following these steps you need to be allocated permissions
- Open Exchange Management Console
- Now, click on the Server Configuration & then hit on Client Access
- Choose the name of Server Client Access and right click on it
Step 2: Now, in Reset Access Virtual Directory, hit on Browse, choose the name of Virtual Directory that you wish to reset and click on Next. All the below mentioned directories will be showed by default:
- Autodiscover
- ECP
- EWS
- OWA
- Microsoft-Server-ActiveSync
- OAB
Outlook 2016 Mac Error Code 17997
Step 3: After you add the chosen directory to the list, the Virtual directory should be reset. Once it is done, hit on Next
Step 4: Choose Browse option for the specification of path and the file name for log file. Then, click on Next
Step 5: In the Reset Client Access Virtual Directory option, hit on Reset & then on Finish
Step 6: Reset the Internet Information Services (IIS) with the help of this command iisreset/noforce.
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You may even reset Client Access virtual directory via shell, but the cmdlets will be different depending upon the virtual directory that needs to be reset.
Conclusion
Driver amiable analytical expressive test printable. The above blog we discussed about the Outlook Mac 2011 error code 17997, and provides two methods to solve unexpected data was encountered error – 17997.
